CSR - Customer Service Representative

Burlington, MA

Job description This is a temp to perm role for a great company who needs a solid Customer Service Representative with a can do, team approach. The job starts at 20 per hour and when made perm you will go to 21 per hour with benefits and paid time off! There also is a sign on bonus when hired and another at 6 months! Hours are 8:30 to 5 Monday to Friday! Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to work effectively in a fast-paced environment. Duties Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction. Utilize computer systems and office software to manage customer accounts and document interactions accurately. Handle outbound calling for follow-ups and promotional offers while maintaining professional phone etiquette. Analyze customer needs and provide tailored solutions to enhance their experience. Process transactions accurately, including cash handling and payment processing. Collaborate with team members to improve service delivery and share best practices. Maintain up-to-date knowledge of products and services to effectively assist customers. Provide feedback on customer interactions to help improve processes and service quality. Qualifications Previous experience in customer service or sales is preferred. Proficient in using computer systems and office software applications. Strong communication skills with the ability to articulate information clearly. Excellent phone etiquette and interpersonal skills are essential for this role. Ability to analyze situations quickly and offer appropriate solutions. A positive attitude and willingness to learn are key attributes for success in this position. Job Type: Full-time Pay: $20.00 - $21.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Shift: Day shift Work Location: In person

Contact breception@reardonassociates.com for more details.

Customer Service

Posted on Feb 20, 2025