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Customer Service

Burlington, MA

Customer Service Temp to Perm $21 an hour Mon-Fri 8:30-5pm $300. Signing bonus when you convert to full time employee. Then another $300 bonus after 6months working as a full time employee with client. Responsibilities Include: • Provide account information to customers including but not limited to account balances, histories, order status, and pricing. • Provide timely resolution of customer complaints, concerns, and inquiries. • Build effective relationships and trust with customers and potential customers by listening to their needs and educating them about the products and services that are most appropriate for their situation. • Research special products within product line to meet customer needs. • Prepare reports and correspondence as needed. • Develop and maintain relationships with vendor contacts to ensure customer orders are kept on track. • Voucher Vendor Invoicing • Troubleshoot Invoice discrepancies • Tax Forms Requirements Include: • Excellent customer service skills • Acute attention to detail • Strong sense of urgency when it comes to answering customer inquiries, complaints, and other requests • High School diploma or equivalent required, Bachelor’s degree preferred • Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow • Proven ability to handle multiple projects and meet deadlines • Ability to work independently and as a member of various teams and committees • Ability to effectively communicate with people at all levels and from various backgrounds. • Strong interpersonal skills • PC proficient, Microsoft Office skills required - especially Word and Excel • Strong organizational skills, good follow-up, quick to adapt to new tasks and have an exceptional work ethic • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

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Posted on Mar 20, 2024

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We have offices are conveniently located in:

Dedham, MA
450 Washington Street
Suite LL5
Dedham, MA 02026
(781) 329-2660
(781) 329-9918 FAX

Burlington, MA
27 Cambridge Street
Burlington, MA 01803
(781) 270-4400
(781) 229-6814 FAX