Assistant Project Coordinator

Boston, MA

Immediate opening for a well-organized Assistant Project Specialist with a demonstrated customer service background. Must be local. This position will allow a customer service professional to gain hands-on experience in project management and an opportunity to further expand their skills. In this role you are responsible for working with local client offices. You will also oversee the hiring, onboarding, scheduling, and communications of the field employees. Reporting to a Regional Project Manager in this role you will need to be extremely well organized, able to work with multiple stakeholders; working directly with the Office management and staff members as well as field employees. You will work on tight deadlines, build rapid and continuing rapport with staff and field employees by phone and email, exhibit excellent attention to detail, as well as being familiar with data management and understanding the impact of program metrics. To ensure success, the APM needs to have demonstrated interpersonal and organizational skills, the ability to multitask, an exemplary phone manner, and a desire to provide a high level of satisfaction for client and staff. Key Responsibilities include but are not limited to the following: Manage the scheduling of field employees Proactive real-time problem solving to maintain highest level of service Maintain active daily communications both by phone and email Clear and concise communication to all Work with and support the Regional Project Manager to uphold all contractual requirements This is a temp to perm position Bachelor’s degree Proficient with Microsoft Office applications Minimum of 2 years of demonstrated customer service and administrative responsibility (e.g., call center, customer support) Extremely detail-oriented and able to accurately resolve complex issues Job Type: Full-time Pay: $41,000.00 - $42,500.00 per year

Contact breception@reardonassociates.com for more details.

Customer Service

Posted on Oct 19, 2021