Held desk coordinator

Wilmington, MA

Level 2 helpdesk, handle break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Handle escalated issues that Level 1 support is not equipped to handle.. Depending on the Help Desk organization, a level 2 tech may either 1) be limited to only solving known issues and escalate new issues to level 3; or 2) be authorized to research and implement fixes for new issues and only escalate to Level 3, if it is out of their skill set or ability to solve. Essential Skills: • Windows 10 / Windows environments • Office 365 administration • Basic to Intermediate Active Directory Knowledge • Intermediate Networking knowledge • Basic to Intermediate VOIP knowledge • Advanced Troubleshooting Skills Nice to haves: • Jira Helpdesk experience • Healthcare experience

Contact mhood@reardonassocaites.com for more details.

Customer Service

Posted on Apr 30, 2019