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Customer Service Rep

Billerica, MA

Customer Service Representative – Great perm role! Must solid communication and computer skills – Interest or background in healthcare of life sciences a plus! · Assist with technical issues with clients. · Field questions from customers/clients regarding services · Provide support to field sales associate(s) and provide technical assistance, when required. · Prepare quotes. · Redirect potential sponsor requests to appropriate field sales associates and/or study directors, wherever applicable. · Utilize database to look up and store information · Coordinate with the Manager responsible for scheduling, for test data entry into the computerized schedule. · Act as a liaison between assigned sales associates, lab technicians, study directors, and sponsors. Minimum Qualifications · Bachelor’s degree, preferably in an area of the life sciences and 2-3 years of experience preferred. · Must have good verbal communication skills and excellent telephone manner. · Solid computer skills are required. · Ability to analyze problems, conduct project reviews and develop appropriate solutions with others. · Strong organizational skills and follow-through; ability to work on several projects concurrently, interpersonal and project management skills. · Superior customer service experience is required, including quick responsiveness to customer requests.

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Accounting & Finance

Posted on Sep 19, 2018

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We have offices are conveniently located in:

Dedham, MA
450 Washington Street
Suite LL5
Dedham, MA 02026
(781) 329-2660
(781) 329-9918 FAX

Burlington, MA
27 Cambridge Street
Burlington, MA 01803
(781) 270-4400
(781) 229-6814 FAX